How do I contact my provider if I have a question for them in between my appointments?
You can call our clinics, Waukon (563-568-5530) or Postville (563-864-7221), and ask to speak to your provider's Medical Assistant, or you can ask to speak to the clinic's resource nurse.
You can also send a secure message to your provider through your patient portal.
How do I contact someone at the clinic if the clinic is closed?
If it is an emergency, dial 911.
If it is not an emergency, but something that cannot wait until the clinic reopens, call Veterans Memorial Hospital at 563-568-3411.
How do I get my medications refilled?
Reach out to your pharmacy to request a refill and they will contact your provider when a new prescription is needed. If additional information or action is needed from the clinic we will contact you.
What do I need to do if I can't make it to my scheduled appointment?
We ask that you call the clinic at least 24 hours in advance to reschedule or cancel, to ensure that the appointment time is opened up in time to allow access for other members of the community who may need it.
What happens if I forget about my appointment?
We understand that life and schedules get busy, but try to eliminate this from happening. You will receive a reminder call regarding your upcoming appointment 2 business days before your scheduled appointment. If you begin to show a pattern in not attending your appointments, you will receive a warning letter from our Clinic Director and your provider asking you to be more respectful of the provider's time and of other patient's needing to be seen in the clinic.
Emergency Department
What should I bring with me?
You will be asked about your current medications and it will be best to bring your actual medication bottles or a current updated list of all your medications along with you, including prescribed, over-the-counter, and herbal supplements.
You should also bring your insurance cards and photo ID.
Veterans Memorial Hospital will treat patients regardless of your ability to pay. If you have a medical emergency or are in labor, you have the right to receive the following, within the capabilities of our hospital’s staff and facilities:
An appropriate medical screening exam
Necessary stabilizing treatment, including that of an unborn child, and
An appropriate transfer to another facility.
If you have questions following your ER visit, please call Veterans Memorial Hospital at 563-568-3411 and ask to speak to the emergency department or call your primary care provider.
When should I come to the Emergency Department?
You need to come to the ER if you are experiencing any of the following:
Chest pain or other signs of heart attack such as arm pain, shortness of breath, or sweating
Severe abdominal pain
Difficulty breathing or shortness of breath
Sudden weakness, or loss or coordination/balance, sudden numbness in face, arms, or legs (signs of stroke)"
Sudden severe headache
Severe nausea/vomiting
Changes or loss of consciousness
Severe cuts, wounds, suspected fractures, or severe burns
Head or spinal injury
Anytime you feel you are experiencing signs or symptoms of an emergency condition.
Medical Records
How do I obtain copies of my medical records or talk to someone about release of information?
There are two ways to obtain copies of your medical records:
Are all result types (labs, imaging, etc.) visible to patients?
All results are released to MyChart.
Are there any medications that are hidden from patients in MyChart?
All medications on a patient’s medication list are visible in MyChart.
Can a patient see their active problem list? Are there any diagnoses that are not shared?
All diagnoses are shared with the patient unless they are manually unshared by a clinician.
Can patients access MyChart in any languages besides English?
MyChart is also available in Arabic (only in the MyChart mobile app), Danish, Dutch, English (UK), Finnish, French, German, German (Switzerland), Spanish, and Swedish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.
Can patients see their providers’ notes in MyChart?
Progress notes are shared by default with patients. Clinicians have the option of manually sharing other types of notes.
What can a parent or guardian see or do with proxy access to a child’s chart?
Proxies have full access to child’s chart until the child turns 13 years old. When the child turns 13, proxies can review insurance coverages, make payments, update demographics, electronically sign documents, and update end-of-life planning information.
What kinds of visits can patients or proxies schedule through MyChart?
Patients and proxies can schedule new problem, follow-up, physical, dental cleaning, prenatal, and new gynecological visits through MyChart, in addition to radiology and cardiology procedures.
When are results released to MyChart?
Normal labs are released immediately after they are resulted. Sensitive results, pathology, genetics, cytology, and advanced medical imaging results are released within 3 days. Other medical imaging results are released within 2 days.
Surgery
Do I need a driver?
If you have anesthesia or sedation, you will not be allowed to drive for the next 24 hours. Make sure you have a driver available.
