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Up-Front Collections of Co-Pays to Begin April 1–Be Sure to Check Your Plan Benefits

Beginning April 1, Veterans Memorial Hospital and Clinics will begin to collect the co-pay from patients at the time of their appointments, like most all health care facilities have been requiring for quite some time.  This will only apply to patients who have a health insurance plan that includes a co-pay option.  Patients are encouraged to review their health plans to know if their plan has a co-pay option or not.

Hospital and Clinic receptionists will be accepting cash, check, credit card and debit card for these co-pay payments.  Typically the departments that may fall under a co-pay includes clinic visits, appointments with a specialists (such as a podiatrist), and rehabilitation sessions.   These co-pay amounts have been set for the patient by the insurance company.

Patients are highly encouraged to review their insurance plan closely to see what their benefits truly are and if they have a co-pay for certain services.  If they don’t have a co-pay on their plan, then they will be billed as normal and will not need to pay the day of service.

The billing department at Veterans Memorial Hospital also asks that anytime anyone receives a new insurance card or changes insurance plans, to be sure to share that with them at the next appointment.   This typically happens at the start of a new year, the start of a new health insurance plan or a life-changing event.  The new cards do need to be shared with medical staff to be sure the billing can be done correctly the first time.

Veterans Memorial Hospital and Clinics has also added a Financial Counselor to meet with patients to discuss their medical bills and payment options.   This person can assist with the following:

  • Answer questions regarding patient bills and what insurance paid or didn’t pay.
  • Help patients who have no insurance apply for Iowa Medicaid
  • Prepare Good Faith Estimates for patients who do not have insurance or patients who have insurance, but do not want to send into their insurance to obtain an idea on how much a visit/procedure would cost.
  • Fill out a Financial Assistance Application and help explain what all documents are needed to make a decision to see if they qualify for assistance.

Again, up-front co-payments will be required at all appointments at Veterans Memorial Hospital and Clinics beginning April 1.   For questions, please call the hospital at 563-568-3411.