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As part of National Rural Health Day, Veterans Memorial Hospital announced it has been recognized with a 2023 Performance Leadership Award for excellence in patient perspective of quality care. This award follows recent 5 Star ratings for being one of the best hospitals in the country for physician communication, nursing communication AND for most likely to be recommended by hospital patients, as well as the cleanest hospital in the country. Pictured is Joan Bieber, of Waukon, surrounded by many members of her patient care team while she was a swing bed patient at Veterans Memorial Hospital.

Veterans Memorial Hospital Recognized for Performance Leadership by the Chartis Center for Rural Health

As part of National Rural Health Day, Veterans Memorial Hospital announced it has been recognized with a 2023 Performance Leadership Award for excellence in patient perspective of quality care.  Compiled by the Chartis Center for Rural Health, the Performance Leadership Awards honor top quartile performance (i.e., 75th percentile or above) among rural hospitals in Quality, Outcomes and/or Patient Perspective.

The Performance Leadership Awards are based on the results of the Chartis Rural Hospital Performance INDEX®, the industry’s most comprehensive and objective assessment of rural hospital performance. INDEX data is relied upon by rural hospitals, health systems with rural footprints, hospital associations and state offices of rural health around the country to measure and monitor performance across several areas impacting hospital operations and finance.

“Wherever we go in rural America, we witness first-hand the commitment, determination, and compassion with which rural hospitals serve their communities. Rural healthcare truly is mission-driven,” said Michael Topchik, National Leader, The Chartis Center for Rural Health. “This National Rural Health Day, let us recognize the efforts of this year’s Performance Leadership Award winners and all those driven to deliver high quality care throughout rural communities.”

Earlier this summer, the VMH Housekeeping Department earned the #1 ranking in the country for cleanliness.  Out of the 3,267 hospitals participating in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCHAPS) survey, Veterans Memorial Hospital was ranked #1 in cleanliness under the category of ‘Patients’ Rooms and Bathrooms were always kept clean.’

This fall, the hospital was ranked with 5 Star ratings for being one of the best hospitals in the country for physician communication, nursing communication AND for most likely to be recommended by hospital patients.

Physician Communication:  The physician communication star rating combines data from three HCAHPS survey questions and summarizes how well patients feel their physicians explained things clearly, listened carefully to them, and treated them with courtesy and respect.

Nursing Communication:  The nurse communication star rating combines data from the same three HCAHPS survey questions and summarizes how well patients feel their nurses explained things clearly, listened carefully to them, and treated them with courtesy and respect.

Most Likely to Recommend: The recommended hospital star rating is based on patients’ responses to the question, “Would you recommend this hospital to your friends and family?”

Now Veterans Memorial Hospital was recognized for this patient perspective of quality care performance leadership award as part of the National rural Health Day celebration.

“We are so thrilled with these results and so proud of our outstanding staff,” states Michael Coyle, CEO.  “This shows the importance of filling out the patient surveys that are sent out to our patients following their visit.  Without those completed surveys, we would never know how we are measuring up.  Receiving news like this is so gratifying to the staff and our board members.  We thank the community for taking the time to complete the surveys and for choosing VMH for their healthcare!”